Zoom Selects Oracle as a Cloud Infrastructure Provider for Its Core Online Meeting Service
Today Oracle announced that Zoom Video Communications, Inc. is turning to Oracle Cloud Infrastructure to support its growth and evolving business needs as the enterprise video communications company continues to innovate and provide an essential service to its extensive customer base.
Zoom selected Oracle Cloud Infrastructure for its advantages in performance, scalability, reliability and superior cloud security. Within hours of deployment, Oracle Cloud Infrastructure supported hundreds of thousands of concurrent Zoom meeting participants. After achieving full production, Zoom is now enabling millions of simultaneous meeting participants on Oracle Cloud Infrastructure.
AWS Gives AI Workloads a Human Touch
Amazon Web Services (AWS) announced the general availability of its Augmented Artificial Intelligence (A2I) service, which is designed to streamline human review of low-confidence artificial intelligence (AI) workloads.
To remedy this, A2I provides developers with more than 60 human-review workflows for common ML tasks, allowing predictions from Amazon’s Rekognition and Textract services to be verified more easily.
While A2I aims to help developers improve ML code with low confidence scores — those where the model is essentially making an informed guess — Amazon says there are also cases, such as those in law enforcement, where human review is “strongly recommended” even when the confidence score is high.
Over time, the cloud provider says this human touch can help to improve ML algorithms and improve their overall confidence rating.
A2I is available in multiple markets across the United States, Canada, Europe, and the Asia-Pacific region.
Microsoft strikes 5-year cloud deal with Coca-Cola for Azure, Microsoft 365
Microsoft and Coca-Cola announced a new partnership today that will see Coca-Cola using Microsoft's cloud services across its operations. Those include Azure, Microsoft 365, and Dynamics 365, which will all be used to replace Coca-Cola's current smattering of fragmented systems.
Barry Simpson, senior vice president and chief information and integrated services officer of The Coca-Cola Company, said: "This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalized experiences as we network our organization."
Microsoft and Coca-Cola say that Dynamics 365 Customer Service, Power Platform, and Microsoft Teams will be deployed to employees as part of the deal. Dynamics 365, in particular, will give The Coca-Cola Company AI insights that allow call center managers to measure things like employee satisfaction scores, overall call topics, and more.
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